The suffering of fools

Is there a good reason why large companies seem to magnetically attract nimrods? I see it every day at work, I'll go in to do a job for a client, and there will be maybe 5 competant people in every 20 or so. Everyone else is basically hoping, praying that these few Crimson Guard are going to pull projects through for them so they don't all get fired. What set me off is that I just called Wal-Mart about my gift-cards. The CS rep was very nice actually, but I inquired about my tracking number, which apparently seems to be non-functional. Her response: oh, god, it must be airborne express. We get that a lot. My question is this: if an entity that wields as much market power as Wal-Mart can't effect a change in operations at a puny dork like Airborne Express, what hope does one lousy customer complaint have? There needs to be a major overhaul of the customer relations mentality in business today, I think. It probably doesn't cost any more: look at companies like Eastbay, which are terrifically successful, and still provide top notch service. It wasn't the CS that killed Pets.com. And Ashford's service is probably making the company money: I know consumers probably look at their prices as inclusive of terrific service. My point is, why must we suffer the fools that we must today. You know what I'm talking about, we have horror stories on here every day about this mental midgit of a CS rep, or that numbskull handling the phone at ABCXYZ.com Hmph, probably an outgrowth of an overheated economy (renots's favorite term!). Once people start getting axed, maybe some of these blitering idiots won't have the burden of being employed, and they can go back to...I dunno, whatever they do. Aww, poo, this should go in S/N-S-S. GAM, if you're feeling saucy enough to move it, be my guest. __________________ ...meaning companies can't retain good workers 4 very long, meaning they have 2 overhire so that hopefully 1 out of ten of the people is productive enough 2 cover 4 the other 9; Ur # numbers may vary, but the concept remains the same. Usually, though, if the productive person is smart enough, they figure out that they're the most productive one there and rightfully ask 4 a raise. Companies, stuck in their routine of overhiring, can't seem 2 find the money 2 retain good employees so unless the productive employee gets conned into a 'management' position, they usually move on2 greener pastures, leaving the other unproductive employees to catch up the slack. If the cost of living wasn't so insanely high[4 a supposedly 'free' country, one more reason 2 tell the British to "**** Off!"], people could work 4 who they wanted 2, 4 what they wanted 2, instead of having 2 indenture one's self 2 the highest paying master. What R U going 2 do about it? ;0) [Edited by renots on 12-04-2000 at 05:56 PM] __________________ your split personality disorder is starting to bloom nicely: you rail against Greenspan's cooling off measures, and at the same time, bitch about inflation. Nice! I'm sorry to hear you feel so downtrodden. You should have auditioned for a part in Bamboozled. You and Spike could have comiserated. __________________ Quote: Originally posted by pennypinch your split personality disorder is starting to bloom nicely: you rail against Greenspan's cooling off measures, and at the same time, bitch about inflation. Nice! Excuse me, but Godspan's 'proactive' destruction of wealth has Nothing 2 do with preventing inflation. Or do we have 2 start up this arguement again? Regardless of what the Boob tube lies 2 U about, U can have growth WITHOUT inflation just as U can have NO Growth with Massive inflation. Some people need 2 ask themselves,"what am I getting vastly overpaid 2 consult about again and why?" I think it is ridiculous that small businees owners need 2 PAY someone consulting fees just 2 deal with the atrocity of a tax system that we have in place that guarantees that chain stores and conglomerates will always have an advantage. **** the British and their Vampiric systems of exploitation ;0) p.s. say hi to Butch 4 me PP __________________ Small companies attract nimrods too. They just can't hide as well there because there is ususly no one to cover for their inability to perform. So either they get dumped or the company goes under from too much dead weight. Large companies can usually support a larger population of dead weight due to higher profits. They are also frequently less selective about prospective employees. Their bureaucracies also encourage hireing a warm body to fill a rec or lose the rec to someone else. __________________ Quote: Originally posted by pennypinch your split personality disorder is starting to bloom nicely: you rail against Greenspan's cooling off measures, and at the same time, bitch about inflation. Nice! Excuse me, but Godspan's 'proactive' destruction of wealth has Nothing 2 do with preventing inflation. Or do we have 2 start up this arguement again? *sigh* You still persist in this resistance to academic and practical experience, I see. Look, you can choose to believe subsersive theories of alien existence and who really butters the bread politically in this country, but to reject economic theory out of hand with no particular evidence or reason is just stupid. I believe that's where we left that discussion last time... Regardless of what the Boob tube lies 2 U about, U can have growth WITHOUT inflation just as U can have NO Growth with Massive inflation. Some people need 2 ask themselves,"what am I getting vastly overpaid 2 consult about again and why?" The reason someone is "overpaying" me has everything to do with inflation. The fact that the economy is at full employment means companies need to "overpay" for talent. How someone can be "overpaid" in a free market is beyond me, but hey, that's your opinion, superstar. I think it is ridiculous that small businees owners need 2 PAY someone consulting fees just 2 deal with the atrocity of a tax system that we have in place that guarantees that chain stores and conglomerates will always have an advantage. What in the hell are you talking about? It's called division of labour. It's that thing that lead to the rise of the Western world, you should check it out. Also see "Economies of Scale". And last I checked (and last most consultants checked) most of the tax stuff was left to the accountants. **** the British and their Vampiric systems of exploitation I missed this one. What is the deal with you getting a hate on the English lately again? ;0) p.s. say hi to Butch 4 me PP [/b] __________________ Mavi forum