Tuesday, May 22, 2007

Blackburn has awesome customer service!!!

Being the impatient idiot I am when it comes to pumping bike tires, I wrecked the gasket of my Blackburn Kamikaze pump in record time. So I called up Bell (the parent company) and asked for a replacement gasket. Got the package the other day and was happily surprised. Not only did I get the gasket, but I also received replacement parts for the entire head of the pump. It was all FREE. Oh...and buy the way, the Kamikaze is supposed to be unbreakable and has a lifetime warranty. Lifetime warranty on a $12 pump. Can't beat that. I bet the nicely sealed package would go for $5-10 at a local store.

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It's nice to hear of companies that fully back their warrenty... and then some!

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