OMG! An article in InfoWorld about Staples Customer Service!

Title of the article?? STAPLES.COM MAKES CUSTOMER SERVICE NO.1! Get the full article here: http://www.infoworld.com/articles/hn...nctointerv.xml __________________ How in the world did that happen? __________________ I got the actual magazine with the article. I was in shock. Its a spotlight on the CTO of staples.com. Man, I hate that jackass.